Effective October 18, 2026. Please review these terms before purchasing tickets or confirming a private booking.
Public paint nights
If you need to cancel, contact us at least 48 hours before the scheduled start time for a full ticket refund. Requests received less than 48 hours before the event and no-shows are not refundable because seats and materials have been reserved.
You may transfer your ticket to another eligible guest at no charge by contacting us at least 24 hours before the event. Please provide the order number and the replacement guest’s name so we can update the attendee list. Age and venue requirements still apply. Tickets cannot be moved to another event without written confirmation.
If we cancel or change an event
If Wyoming Paint and Create cancels an event, we will refund the full ticket amount, including any ticket fees we charged. If we reschedule or change the venue, we will explain the change and offer a full refund to customers who cannot attend. Customers may choose an available replacement date instead. Refunds do not cover travel, lodging, or other arrangements made independently.
For severe weather or unsafe conditions, we will contact ticket holders using their order contact information. Please check your email before traveling. If the event proceeds but conditions prevent you from attending safely, contact us as soon as possible so we can review your circumstances.
Private parties, corporate events, and fundraisers
The standard private-booking terms below will be included with your written quote or booking agreement for review before confirmation. The public paint-night cancellation window does not apply to private bookings. Sending an inquiry alone does not reserve a date or create a payment obligation.
Standard private-booking terms
These terms apply to private parties, corporate events, and privately booked fundraisers.
Reservation
A signed booking agreement and a 25% deposit reserve your date. The deposit is applied toward the total event price.
Final headcount and payment
Your final headcount and remaining balance are due 7 days before the event. The final headcount becomes the minimum number billed. Additional guests require our approval, available supplies, and sufficient venue capacity.
Cancellation
Cancel at least 14 days before the event for a full refund, including your deposit. For cancellations at least 7 days but less than 14 days before the event, the 25% deposit is retained and all other payments are refunded. For cancellations less than 7 days before the event or no-shows, payments are nonrefundable.
Rescheduling
One date change is allowed with at least 7 days’ notice, subject to availability. Payments transfer to the new date.
If we cancel or weather prevents the event
If Wyoming Paint and Create cancels, you may receive a full refund or choose to reschedule. If unsafe weather means the event cannot safely proceed, we will offer rescheduling or a full refund.
Physical products
For standard paint kits, canvas frames, and other non-custom merchandise, request a return within 30 days of delivery or in-person purchase. Items must be unused, complete, and in their original packaging, with proof of purchase. Contact us before returning anything so we can provide return instructions; do not return products to an event venue.
Personalized or made-to-order products and opened or used paint kits are not eligible for change-of-mind returns. This does not limit remedies for a defective, damaged, or incorrect item.
For approved change-of-mind returns, the customer pays return shipping. Original delivery charges are not refundable unless we made an error or the product was defective. Please use a trackable service and pack items securely. Local returns or exchanges require advance arrangement.
Damaged, defective, or incorrect orders
Contact us promptly with your order number, a description of the problem, and photos if available. Please try to report shipping damage within 7 days to help us investigate; this reporting request does not replace any rights you have under applicable law. We will work with you on an appropriate replacement or refund and cover necessary return shipping for our error or a defective product.
How refunds are issued
After a cancellation is approved or an eligible return is received and inspected, we aim to submit the refund within 5 business days. Refunds go to the original payment method whenever possible. Your bank or payment provider may need additional time to post the credit. We will contact you if a return does not meet the stated conditions.
Request help
Use our Contact page and include your order number, event date or product name, and what you need help with. Do not send card numbers or payment passwords. Nothing in this policy limits rights that cannot be excluded under applicable law.